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How primatatoto Handles Your Personal Data

When you open an account and deposit via DANA, OVO, or GoPay, you share information with us — this policy explains exactly what we collect, why we keep it, and how you can request changes or deletion.

Account data protectionDANA, OVO, GoPay payment privacyYour right to request data accessIndonesia-based data handlingClear contact path for privacy queries

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request access to your account records, or need to report a concern, our support team is the right place to start. You can reach us through live chat, email, or our on-site contact form — each channel is monitored and routed to the team that handles data and account queries.

Live Chat Open the chat icon from any page on primatatoto. Describe your privacy query and our support team will respond directly, including for account data and wallet-related questions.

Email Support Send your data request or privacy concern to our support email. Include your registered account name so we can locate your records and respond accurately.

On-Site Contact Form Use the contact form in your account dashboard. Select the privacy or data category so your message reaches the right team without delay.

What We Collect and Why We Keep It

primatatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and account credentials. When you deposit through DANA, OVO, or GoPay, we record transaction references — not your full wallet credentials — to verify the payment and credit your account. We also collect device and session data

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such as your IP address, browser type, and pages visited, which helps us detect unusual account activity and keep your session secure. This data is not sold to third parties. We share information only where required to process your payment, verify your account identity, or respond
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to a lawful request from an Indonesian authority. Data linked to your wallet activity is retained for as long as your account remains active and for a reasonable period afterward in line with applicable record-keeping obligations. You can request a copy of the data we hold
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or ask us to correct inaccurate details at any time through our support channel. Where local law in Indonesia governs data handling, we align our practice to those requirements. Availability of this service and the scope of data rights depend on local law and the region
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where you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a practical approach to protecting what you share with us. Your account password is stored in encrypted form and never visible to our staff. Session activity is logged to catch irregular login attempts — if something looks off, your account can be flagged for verification before access continues. Cookies help us remember your preferences and keep your session active while you navigate; you can manage cookie settings through your browser at any time.

Encrypted Account Credentials Your password and security details are stored using encryption. Staff cannot read your credentials directly — only you can reset or change them through the verified account recovery path.

Cookie and Session Tracking We use cookies to maintain your login session and remember display preferences. These do not store your DANA, OVO or GoPay wallet details — payment data stays within each respective wallet's own security layer.

Data Retention and Deletion Account and transaction records are kept while your account is active and for a period after closure, in line with applicable obligations. You can request deletion of non-essential data through our support channel.

Third-Party Data Sharing Limits We do not sell your personal data. Where a payment processor like DANA or GoPay needs a transaction reference to complete a deposit, only the minimum required detail is passed across.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how your account data is managed on primatatoto. If your question is not covered here, use the live chat or contact form to reach our support team directly. Players in Palembang and across Indonesia have the same data rights under this policy regardless of which wallet they use.

We collect your name, email address, phone number, and account credentials at registration. This is the minimum needed to create and verify your account before you can deposit.

No. We record only the transaction reference from each deposit to confirm payment. Your wallet PIN and full account credentials remain inside the DANA, OVO or GoPay app — we never hold them.

Yes. Send a request through live chat or the contact form with your registered account name. We will compile and share the data we hold on your account within a reasonable timeframe.

Your records are kept while your account is active and for a period after it closes, in line with applicable record-keeping obligations under Indonesian law where those apply.

Contact our support team via live chat or the on-site form. Select the data or privacy category. We will review your request and act on corrections or deletions where we are permitted to do so.

Only where necessary — for example, passing a payment reference to GoPay or OVO to process a deposit. We do not sell your data or share it for marketing purposes outside the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How primatatoto Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Your Privacy Rights — Common Questions

01 What personal data does primatatoto collect when I register?

02 Does primatatoto store my DANA, OVO or GoPay wallet details?

03 Can I request a copy of the data primatatoto holds about me?

04 How long does primatatoto keep my account and transaction data?

05 How do I ask primatatoto to correct or delete my data?

06 Does primatatoto share my data with third parties?

Privacy Policy

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