Reference

Terms That Govern Your Account With Us

Before you open an account or make a deposit through DANA, OVO, or GoPay, read through what these terms cover — they set out your rights, our obligations, and how we handle disputes or account issues.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal and verification conditionsAccount suspension processApplicable law and jurisdiction

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to flag a specific account or payment issue, our support team handles queries directly. Whether your concern is about a DANA deposit that needs review, an OVO withdrawal held at verification, or a GoPay transaction that did not match your account balance, start by opening a support ticket so we have a record. We aim to respond to terms-related queries within the timeframe shown on the contact page.

Team online

Live Chat

Reach our support team through the live chat window on the platform. Use this for urgent account or payment queries tied to these terms.

Email Support

Send a detailed message to our support email for complex terms disputes. Include your account ID and the transaction reference for faster handling.

Help Centre

Our help centre covers the most common terms questions — account eligibility, payment rules, and withdrawal conditions — with step-by-step answers.

HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not just rules on your side — they define what we commit to as well. We keep a clear record of every deposit, withdrawal, and account action so that any dispute can be reviewed against an accurate transaction log. Account security is handled through OTP verification at login and at the point of any withdrawal request, so no funds leave your account without a confirmed identity step. We retain account data for the period required under applicable regulations, and you can request a summary of your account history through the support team at any time.

Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account ID. You can request a full transaction record through support if you need it for a dispute.

Account Security

OTP verification is required at login and before each withdrawal is processed. This step protects your wallet and ensures no payout is authorised without your confirmation.

Data Retention

We retain your account data for the duration required by applicable rules. If you want to know what we hold or request changes, contact support with your account details.

Terms Changes

When we update these terms, we post the revised version and note the effective date. Continuing to use your account after the update date means you accept the changes.

What These Terms Actually Cover

primatatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the full agreement between you and primatatoto when you use this platform. They apply from the moment your account is created and remain in effect for every session, deposit, and withdrawal you make. We may update these terms when our services change —

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any updates take effect when posted, and continued use of your account after that point means you accept the revised version. Deposits made through DANA, OVO, and GoPay are subject to the conditions in the payment section of these terms, including verification steps and processing limits
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set by each wallet provider. Withdrawals go through a manual review step before funds are released to your registered wallet. If there is a conflict between these terms and any promotional content on the site, these terms take precedence. We reserve the right to suspend or
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close accounts that violate these conditions. Availability of the platform and its features depends on local law and the regulations that apply in your region — if access is restricted where you are, these terms do not create any entitlement to use the platform. For players
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in Palembang or anywhere else in Indonesia, the same rules apply without exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we get most often about how these terms apply — covering account access, payment conditions, and what happens when something goes wrong. If your question is not here, open a support ticket and we will respond with a direct answer.

Yes. Every transaction processed through DANA, OVO, or GoPay is subject to these terms, along with the individual conditions each wallet provider sets for transfers and limits.

We post updates on the site with an effective date. We aim to notify you where possible, but continued account use after the change date counts as acceptance of the revised terms.

We may suspend or close accounts that breach these conditions. Any funds held at the time of suspension are subject to the review process set out in the payment section of these terms.

Contact support through live chat or email, include your account ID and the transaction reference from your DANA, OVO, or GoPay app, and we will open a formal review.

The terms apply uniformly across all accounts. However, access to the platform and certain features depends on local law — eligibility is determined by the regulations in your region.

Yes. Submit a request through our support team with your account details. We will provide a summary of your transaction history for the period covered by our data retention policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account With Us

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Our Obligations Under These Terms

Transaction Records

Account Security

Data Retention

Terms Changes

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can primatatoto change these terms without notice?

03 What happens to my account if I breach these terms?

04 How do I dispute a transaction I believe was incorrectly processed?

05 Are these terms the same for all regions in Indonesia?

06 Can I request a copy of my account data or transaction history?

Terms & Conditions

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